And COVID-19 Health & Safety

The Health and Safety of our employees and visitors is our top priority.

We have implemented the following to make sure that you have a safe and fun experience. 

Visiting the Art Centre

Proof of Vaccination is Required


  • Visitors ages 12+ will be required to provide proof of vaccination to visit Button Factory Arts.

  • Visitors exhibiting symptoms of COVID-19 are not permitted to enter. 

  • You will be required to fill out a screening form upon entry and asked to provide contact tracing.

  • Visitors are required to wear face masks with no exceptions. Masks covering your nose and mouth must be put on before entering the art centre. Bandanas and other scarf coverings or face shields alone are not approved. Please wear a medical, N95 or cotton constructed mask. If you are unable to wear a mask, we encourage you to sign up for our many online programs this session. 

  • Visitors are encouraged to physical distance of 2 metres from others.

  • Please follow posted guidelines and signage at your visit

Registration & Refund Policy

Registrants may request a tuition refund or to switch into a different class up to 10 days prior to the start of a program. All refund requests must be submitted in writing to Head of Operations: operations@buttonfactoryarts.ca or by calling  519-886-4577 (during open hours, no voice mail requests). Refund requests are subject to a 10% administration fee, and material fees where applicable. Button Factory Arts is unable to refund any portion of the tuition for cancellations made after the 10 days prior to the onset of the program. Tuition is not reimbursed for missed classes by the participant. Button Factory Arts reserves the right to cancel programs. In the event of a program cancellation a full refund will be given. The participant gives permission to Button Factory Arts to use photographs, video and audio taken during workshops and courses for publicity purposes (with the exception of minors who must have a signed consent form from their legal guardian). Please note, Memberships are not eligible for refund. Withdrawal requests for medical reasons are considered on a case by case basis. If you need to miss a class due to illness, if you suspect COVID-19 or if you have been in contact with someone who has COVID-19 please contact Heather Franklin, Executive Director at ed@buttonfactoryarts.ca

COVID-19 Registration & Refund Policy
People are not to visit the building or attend classes if they are feeling unwell, or have been in contact with someone who is unwell. 

  • All programs are subject to change without notice due to COVID-19 restrictions and guidelines.

  • If classes are cancelled, students will be given an in store credit or the option to attend further classes online.

  • BFA has the right to remove students from classes due to our policies. 

  • Absence from classes does not constitute withdrawal or refund.

  • Standard BFA rules apply for refunds and credit if you choose to leave a class (you can see our regular programs and procedures at the bottom of this page).

  • Withdrawal requests for medical reasons are considered on a case by case basis. 


Staff Precautions

Any employee feeling ill will be asked to stay home. We ask that our members and the community are understanding - with limited hours and limited volunteers phone calls may take longer to return and time the physical art centre will be limited.


Exhibitions may be viewed any time during our open hours.
Openings & Events remain online.

More information can be found in the exhibition section of our website.

Subscribe to our newsletter to stay up to date.


Gift Shop

Our physical Gift Shop isopen during open hours. Online purchases can be made online with curb-side pickup, from our Online Gift Shop. The Arts Market is in person only for 2021.

Curb-side Pickup

Curb-side pickup is to be done by going up the accessibility ramp and ringing the bell at the side of the building. You will receive an email when your online order is ready for pickup with full instructions. 

Facility and Program Policies

All program registrations can be made online in our Online Store including membership renewal

at buttonfactoryarts.ca/store. Full info on classes is available in the program section of our website at buttonfactoryarts.ca/programsClasses can also be purchased by phone or in person during our open hours.


Food & Drink

The Kitchen is not available to the public, please provide your own beverages. Food will not be allowed in the studio space. Masks will need to be worn the entire class time except for if taking a sip of a beverage. Hands must be sanitized after touching your mask to take a drink, eat outside, or any re-entrering of the building.

In Person: Limitations of Liability

Any public space where people come together, like Button Factory Arts, produces a risk of exposure to the coronavirus (COVID-19). Help keep each other healthy by following health & safety guidelines, maintaining social distancing, and wearing a face mask during your visit to Button Factory Arts. By being in public spaces like Button Factory Arts you voluntarily assume all the risks related to exposure.

Zoom / Online Programs: Limitations of Liability

Button Factory Arts will not be responsible or liable for any injury or harm you sustain as a result of participating in our online virtual arts programs,&/or information shared on our website or social media channels. As a result, you should understand that when participating in any virtual arts program, there is the possibility of physical injury. If you/your child engage in an online arts program, you agree that you do so at your own risk, are voluntarily participating in these activities, assume all risk of injury to yourself, and agree to release and forever discharge Button Factory Arts and its Program Instructors from any and all claims or causes of action, known or unknown, arising out of your participation in BFA online videos or virtual arts programs.

Contacting Staff:
Email is still the best way to reach us as during the building closure times we will still be working from home. Phone calls are absolutely welcome during our open hours!